Shipping & Returns
Plain parcels, honest timelines, and a simple promise: if something is wrong with your order, we make it right.
Shipping
Every order ships from our fulfilment point once payment is confirmed. Standard delivery takes 5–10 business days across Canada and the US. Shipping is free on orders of 2 or more items; for single items, the shipping cost is quoted on your invoice before you pay.
Every parcel goes out in plain, discreet packaging — no brand name, no product names, nothing on the outside that suggests what is inside. As soon as your order ships, we email you a tracking number so you can follow it to your door.
Returns
Unopened products may be returned within 14 days of delivery for a full refund of the product price, minus shipping costs. The product must be unopened and in its original packaging.
Opened products — for hygiene reasons, intimate-care cosmetics cannot be restocked or resold once opened, so we cannot accept opened products back for a change-of-mind refund. That said, this policy is about restocking, not about leaving you stuck: if something is wrong with your order or your product — it arrived damaged, is defective, or isn't what you ordered — email us and we will make it right with a replacement or a refund.
Damaged in transit
If your parcel arrives damaged, email us a photo of the damaged item and its packaging within 48 hours of delivery. We will send a replacement — no lengthy forms, no return postage for you to arrange.
Quick answers
Do you ship discreetly?
Yes — every parcel ships in plain, unbranded packaging. No brand name, no product names, nothing on the outside that hints at what is inside.
How long does delivery take?
Standard delivery takes 5–10 business days across Canada and the US. You receive a tracking number by email as soon as your parcel ships.
Can I return an opened bottle?
For hygiene reasons, opened intimate-care cosmetics cannot be restocked, so opened products are not returnable. But if something is wrong with your order or product — damaged, defective, or not what you ordered — email us and we will make it right with a replacement or refund.
What if my order arrives damaged?
Email [email protected] a photo of the damaged item and packaging within 48 hours of delivery and we will send a replacement.